Account Funding: Withdrawals

We offer a number of ways for you to securely deposit and withdraw funds to and from your Z.com trade trading account.

To make a fund withdrawal request, you must fill out and send us a Withdrawal Request Form. Please be aware that we return funds to source, which means that the method you used to deposit the funds will be where your withdrawal is processed to.

About withdrawals

Currency Withdrawals can only be processed in your trading account currency.
Cut-off time China UnionPay 07:00 UK time (Monday to Friday)
Bank Wire Transfer 12:00 UK time (Monday to Friday)
Skrill
Minimum withdrawal amount 50 GBP/EUR/USD (please note that this does not apply if you are withdrawing all remaining funds from your trading account)
Maximum withdrawal amount No limit.
Withdrawal Charges Debit/Credit card Free
China UnionPay Free
Bank Wire Transfer UK Free (for GBP accounts only)
Non-UK In accordance with your trading account currency, 15 GBP/20 EUR/25 USD (this also applies to EUR/USD withdrawals within the UK)
Skrill Free
Processing Time Debit/Credit card Usually takes approximately 2 business days
China UnionPay Usually takes approximately 2 business days
Bank Wire Transfer UK Usually takes approximately 3 business days
Non-UK Usually takes approximately 5 business days
Skrill Usually completed within 1 business day

Withdrawal Instructions

Please note that the image above is subject to change and may differ from the actual form.

  1. Click here to download the withdrawal request form.
  2. Fill in your full name and User ID.
  3. Fill in the rest of the required information on the form, and send it to us.
Email
Post Finance Department
GMO-Z.com Trade UK Limited
Becket House
36 Old Jewry
London
EC2R 8DD
United Kingdom

Bank Wire Transfer

To withdraw funds:

  1. Login to Z.com Trader/MyMT4 and go to Account > Withdrawal
  2. Fill out your requested amount on the form.
  3. Send your request to us by pressing the "Confirm" button (if you require a same-day withdrawal, please contact us on the day you would like your funds to be sent before 12:00pm). We will send a confirmation email to you when your request has been processed.
Cut-off time for same-day processing 12:00 UK time (Monday to Friday)
Withdrawal Charges UK: none*
Non-UK: 15 GBP, 20 EUR, 25 USD
Minimum Withdrawal Amount 50 GBP, EUR or USD (please note that this does not apply if you are withdrawing all remaining funds from your trading account)

*Please note that a charge of 15 GBP will be applied if you require a same-day withdrawal (this must be requested before 12:00pm for the transfer to be processed on the same day).

IMPORTANT INFORMATION
  • The time taken for the withdrawal amount to be credited to your beneficiary bank account can vary depending on your bank.
  • Please note that withdrawals to UK bank accounts in GBP will be processed by BACS and will take three business days. Faster withdrawals are available at an additional charge for GBP trading accounts only. If you require a faster withdrawal, please contact us.
  • For any withdrawal requests received after the cut-off time, we cannot guarantee same-day processing, however such requests will be processed on a best-endeavour basis. No requests shall be processed on Saturdays, Sundays or on UK bank holidays.
  • Please be aware that you can only make one withdrawal request per day.
  • It is our utmost priority to ensure that the funding process is fast and easy for you, however, there may be circumstances where we require additional information before your withdrawal request can be validated. As a result, your withdrawal may be subject to a delay of up to one business day as we validate the withdrawal request by requesting additional information from you. In this event, your withdrawal will be processed after we receive the required information.
  • Please make sure that all required information is valid and correct. If not, the transaction may be rejected, returned and/or delayed, with the possibility of charges being imposed. We accept no responsibility for any loss or damage as a result of rejection, return and/or delay. Any charges imposed by the receiving bank may be deducted from the withdrawal amount.
  • Please be aware that we only return funds to source to comply with Anti-Money Laundering Regulations. If your account details change and you do not have another funding method in use with us, please contact a member of our Client Services team for further details. We may need to request additional information from you to register your new funding method.
  • At present, we are only able to process withdrawals for up to 100% of the total cumulative deposits made by your debit/credit card (not including China UnionPay). If you require a withdrawal which exceeds this amount and we do not have another verified funding method (Bank Wire, Skrill or China UnionPay) on record for you, we may need you to register an additional funding method with us. Should this be necessary, we will contact you and explain what is required.

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Risk Warning
Trading in leveraged products carries a high level of risk. Your losses may exceed your initial investment requiring you to make further payments. These products are not suitable for everyone and you should seek independent advice if you are in any doubt. Please ensure that you fully understand the risks.

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