Help: Accounts

Click on the appropriate category below.

Account Opening

QIs a fee required to open an account?
ANo, opening an account is free of charge.
QHow much commission do you charge on each transaction?
AWe do not charge any commission.
QWhat is the minimum initial deposit to open an account?
AThere is no minimum or maximum deposit for opening or maintaining a trading account with us.
QCan I open a corporate account?
ANo, only individual accounts are available at the moment.
QCan I open a joint account?
ANo, only individual accounts are available at the moment.
QWhat are the account opening requirements?
APlease visit the following page for full details:Open a Live Account
QWhat do I need to prepare or submit when opening an account?
APlease visit the following page for full details:Open a Live Account
QHow long will the application process take?
AUpon receipt of your application and supporting documents, your application will normally be processed within one business day. You will receive your User ID and default password in separate emails after your account has been successfully opened.
QI have not received my User ID/Password, what should I do?
A Please contact our Client Services Team by
or Email, and we will be happy to assist you.
QHow should I submit the required supporting documents for my application?
APlease send your documents to support.trade.uk@z.com
QHow will I know when my application has been approved?
AIf there are any problems concerning your application, our staff will inform you by email or phone call, usually within one business day of your application. Please check your email inbox regularly.

Account Login

QWhere can I find my login password?
AYour initial login password (provided in the Default Password Notification) will be sent to your registered email when your application has been approved. If you have deleted or lost the email, please contact our Client Services Team and they will re-issue a new password for you.
QWhere can I find my User ID?
AYour User ID is provided to you in the account activation email, which is sent after your application is approved. If you did not receive this email, please contact our Client Services Team for assistance.
QI forgot my password, what should I do?
APlease contact our Client Services Team for assistance. After verifying your identity, a new password will be sent to your registered email address. Please note that the default password must be changed the first time you login to the platform.
QHow can I change my password?
ALogin to your trading account and click "Tools > Option" under the toolbar. Click "Change" button under "server" tab.
QWhy my account is locked?
A To find out the reason or request to unlock your account, please contact our Client Services Team for further assistance. The following are some of the common reasons for accounts being locked:
- You have entered the wrong User ID or password after a consecutive number of failed attempts
- We need to ask you something important and are unable to reach you, as you may have changed your mailing address, contact number, email address or other contact information.
- Your account is suspected to have been used by a third party.
QHow can I change my User ID?
AYour User ID cannot be changed.
QI cannot login to MT4 with the default ID and password you have sent - what has gone wrong?
A Please confirm that you have chosen the correct server when logging in:
  • Live Accounts: "Z.comTradeUK-Live Server"
  • Demo Account: "Z.comTradeUK-Demo Server"
Please try copying and pasting your User ID and password from the confirmation email.
If you are still unable to login, please contact our Client Services Team

Changing Account Information

QCan I change my bank account for online fund withdrawals?
AWe return funds to source to comply with Anti-Money Laundering Regulations, however if your bank account details change and you would like to use a different bank account for account funding, please contact our Client Services Team and we will send the Change of Account Information Form to you.
QHow can I change/update my contact or account information (such as residential address, contact number and email address)?
APlease contact our Client Services Team and we will send the Change of Account Information Form to you.

Still can't find what you are looking for? Contact us directly and a member of our Client Services Team will be happy to assist you.

Contact Us

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Risk Warning
Trading in leveraged products carries a high level of risk. Your losses may exceed your initial investment requiring you to make further payments. These products are not suitable for everyone and you should seek independent advice if you are in any doubt. Please ensure that you fully understand the risks.

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