FAQs

Please select any of the following categories.

Account Opening+Show all answers

QIs there any fee required to open an account?
ANo.
QWhat is the minimum initial deposit to open an account?
AThere is no minimum or maximum deposit for opening or maintaining a trading account with GCB.
QCan I open a corporate account?
ANo, only personal account is accepted at the moment.
QCan I open a joint account?
AWe do not accept joint account applications at the moment, only individual account application will be accepted.
QIs there any age limit for account opening?
AYou must be between 18 to 70 years old.
QAre non-Hong Kong residents allowed to open an account?
AYes, we accept account opening applications from non-Hong Kong residents. (except for US and Japan residents)
QCan we open an account in person?
AYes, please contact our Client Services Officers on 4001208883 or +852 39238033 to make an appointment and bring along the required supporting documents.
QWhat are the account opening requirements?
APlease visit the following page for full details.
Open Real Account
QWhat do I need to prepare or submit when opening an account?
APlease visit the following page for full details.
Open Real Account
QHow long will the application process take?
AUpon receipt of the complete application package, your application will be processed in 2 to 3 business days. You will receive your User ID and default password in separate emails.
QI have not received my User ID/Password, what should I do?
APlease contact our Client Services Officers on 4001208883 or +852 39238033 and provide your full name and application reference number so that we can better assist you.
QHow to submit required documents.
AYou can send clear documents to csgold.trade.hk@z.com , fax to 852-39238099 or submit them in person at our office.
QHow could I know whether my application is approved
AIf there is any problem concerning the application, our staff will inform you by email or phone call as soon as possible. Please check your mail-box regularly.

Account Login+Show all answers

QWhere can I find my login password?
A [If you have not logged in to your account since completion of account opening]
Your initial login password (provided in the Default Password Notification) will be sent to your registered email when your application is successfully processed. If you have deleted or lost the email, please contact our Client Services Officers to re-issue a new password for you.
QWhere can I find my User ID?
AUser ID is provided to you in the account activation letter by email. If you did not receive the email, please contact our Client Services department for assistance.
QI forgot my password, what should I do?
APlease contact our Client Services Officers immediately to re-issue the Password for you. After verifying your identity, a new set of password will sent to your registered email. Please note that the default password must be changed the first time you log in the platform.
QHow can I change my password?
ALogin to your trading account and click "Tools > Option" under the toolbar. Click "Change" button under "server" tab.
QWhy my account is locked?
A To find out the reason or request to unlock your account, please contact our Client Services Officers for further assistance. Following are some of the common reasons for login lock:
- You have entered the wrong User ID or password after consecutive number of failed attempts
- We are unable to reach you as you may have changed your mailing address, contact number, email address or other contact information.
- You continue the usage of automated trading program, even after several warnings have been issued.
- The account is suspected to be used by a third party.
QHow to change User ID?
AUser ID cannot be changed.
QI cannot login MT4 with default ID and password.
A Please confirm that:
1. You are trying to login MT4 instead of our company website.
2. You have chosen the correct server-
Real Account: "GMOBullion-Live Server"
Demo Account: "GMOBullion-Demo Server"
3. Copy and paste the default password instead of typing them manually.
If you have confirm the points above and still cannot login, please contact us at 852-39238033

Change Account Information+Show all answers

QCan I change my bank account for online fund withdrawals?
APlease contact our Client Services Officers to get the Change of Account Information Form
QHow can I change/update my contact or account information (such as residential address, contact number and email address)?
APlease contact our Client Services Officers to get the Change of Account Information Form

Margin / Leverage+Show all answers

QWhat is Required Margin?
ACash collateral required to keep on deposit to place a new order or maintain positions held.
QWhat is Margin Ratio?
A(Maintenance) Margin Ratio refers to the ratio of Net Equity to Required Margin and is calculated using the following formula: Net Equity ÷ Required Margin x 100. The higher the Margin Ratio, the lower the leverage risk. For more details please refer to the following link.
Trading Rules
QWhat is Leverage?
ALeverage refers to the ability to hold a position of greater value than the actual required capital.
Trading Rules
QIs leverage changeable?
AThe maximum leverage is Gold:200 times, Silver: 100 times which cannot be changed by customers.
QWhen will Realised Rollover be reflected in my account balance?
AThe rollover earned overnight for the open positions will only be credited or debited from the account after the end of that trading day.
QWhat is Unrealised Profit/Loss?
AIt refers to the profit/loss of open positions marked-to-market. This is calculated and updated at real-time.
QWhen will realised profit (Unsettled Trading Profit) be reflected in my account balance?
ARealised trading profit/loss will be settled (i.e., credited to or debited from the cash balance) at Trading Close.。
QWhy is there a difference between Usable Margin and Available Funds?
A Usable Margin is the amount of funds available in your account to make a new trade. This amount takes the realised profit/loss from closed trades and rollover that has yet to be settled, into account.

The realised profit/loss from closed trades and rollover will be reflected in Available Funds on the respective value dates. Hence, there may be a differential amount between the Usable Margin and Available Funds.
QWhat is Net Equity?
AThe sum of unrealized profit/loss and account balance.
QWhat is Account Balance?
AThe sum of cash balance, including unsettled and settled profit/loss and rollovers.
QIs the marked-to-market (Current) price under Positions updated at real time?
AYes. Short positions will be marked-to-market using the current BUY price while long positions will be marked-to-market with the current SELL price. Both SELL and BUY prices are updated at real-time.

Auto-Closeout / Margin Call+Show all answers

QWhat is Auto-Closeout?
AYour Positions will be closed out automatically if net equity falls below 60% of the required margin.
QWill Auto-Closeout be triggered if I were to enter hedged trades?
ADue to various market-prone factors notwithstanding widened spreads, negative rollover spread, or increase in required margin, your hedged trades may still be subject to Auto-Closeout.
QWill there be margin call?
ANo margin call will be issued.
QWhy wasn't Auto-Closeout triggered when margin ratio fell below 60% for an instant?
AAs your account status is monitored at regular intervals, there may be a few minutes of time taken for the system to determine whether the account is subject to auto-closeout after margin ratio falls below 60%. Within this time difference, if margin ratio rises back above 60%, no Auto-Closeout will be triggered.
QIs there any fee charged for auto-closeout?
ANo.

Trading+Show all answers

QWhat are the trading hours?
A Our trading services are available 23 hours daily during the following time period:
Eastern Standard Time Period Monday 7:00 a.m. to Saturday 6:00 a.m.
Eastern Daylight Time Period Monday 6:00 a.m. to Saturday 5:00 a.m.
QWhat is Spread?
A The spread is the difference (in pips) between the quoted sell price and buy price.

Please click on the following link to view standard Z.com Bullion spreads:
Trading Rules
QWhat is the trade size of 1 lot ?
A For Gold:1 lot is equal to 1 ounce.
For Silver: 1 lot equals 50 ounce.
Minimum trade lot for Gold is 5 lots.
QCan I use MT4 for forex trading?
ANo. MT4 is for bullion trading only.
QIs the Spread fixed?
AThe spreads are fixed under normal market circumstances.
QIs margin required to place a pending order?
AMargin will only be deducted when an order is executed.
QWhy my order is cancelled by system while auto-closeout is not triggered .
ASince margin is not deducted when initially set, if usable margin is not enough when orders are to be executed, system will cancel those orders automatically.

Deposit and Withdrawal+Show all answers

QHow can I fund my account?
AFor details, please refer to the following link.
Account Funding
QAre there any deposit fees?
ANo handling fees will be imposed but all bank charges will be borne by client.
QWhen will the deposit be credited to my account?
A For UnionPay: One to two business day. Same-day processing for deposit received by 16:00 HKT.
For International Wire Transfer: Up to 5 business days
For local bank transfers: 1-2 business days
For local cheques: 1-2 business days
QHow can I withdraw funds from my trading account?
A To make a fund withdrawal request, you must fill out a Withdrawal Request Form. (Please click here to download) and send to csgold.trade.hk@z.com Withdrawals are made by way of bank remittances only.
QAre there any withdrawal fees?
A Local payments:
You will be liable for any bank transaction charges incurred.
China UnionPay :
Transaction fee of US$3 will be charged for every single withdrawal of less than US$50. This amount shall be deducted from the withdrawal amount.
Transaction charges shall be waived for withdrawals of US$50 or above.
Overseas payments:
USD 10 per transaction. Your bank may apply inward remittance charges. Intermediary bank charges may apply which will be deducted from the withdrawal amount.
QIs there any maximum withdrawal limit?
ANo.
QHow many times can I submit the withdrawal request in one day?
AOnce a day.
QWhat is the bank account no. of GCB?
A We have bank account with China Construction Bank(Asia).
For more details please refer to the following link.
Account Funding
QDo you accept withdrawal/deposited in currencies other than US Dollars?
ANo, we accept withdrawal/deposit requests in US Dollar only. If you withdraw/deposit in other currencies, the fund will be transferred to USD at bank rate.
QCan I withdraw funds at any time?
A Yes, you can send fund withdrawal request form to csgold.trade.hk@z.com at any time.
Any withdrawal requests received after 15:00 HKT will be processed on the next business day. No requests shall be processed on Saturdays, Sundays or on Hong Kong public holidays.
QWhy is there withdrawal record on MT4 though I have never withdrawn any fund.
ANegative rollovers are shown as withdrawal on MT4 platform

System Requirements+Show all answers

QWhat are the supported system requirements for MetaTrader 4 for iOS?
AiOS 5.0 or later
Compatible with iPhone, iPod Touch and iPad
QWhat are the supported system requirements for MetaTrader 4 for Android OS?
AAndroid OS 2.1 and higher
Compatible with smartphone or tablet PC powered by Android

System Settings+Show all answers

QWhat is the server name when log into MT4 ?
A Real Account: Please select "GMOBullion-Live Server"
Demo Account: Please select "GMOBullion-Demo Server"
QHow to change the language of MT4
A MT4 Platform: Click 檢視(View) -> 語言(Language)
MT4 for IOS: You have to change the language settings of your mobile.
MT4 for Android: You have to change the language settings of your mobile.
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