Thank you for using our services. We value your comments and feedback on our website and services. If you need any assistance, have any questions, or would like to share your feedback, please contact us through any of the methods below.

As personal information you provide to us is strictly confidential, our Client Services officers will be required to verify your identity upon receiving any questions related to your account information. For quality assurance purposes and to gain a clear understanding of your enquiries and comments, please be advised that your call will be recorded.


Our Client Services officers are available 24 hours during market trading hours.

Bullion trading account holders, please dial:
(852) 3923 8033


Bullion trading account holders, please dial:
Mainland China 4001 208883

Please note that all toll-free numbers have mobile phone accessibility. Calls from mobile phone will result in local charges to the caller.


(852) 3923 8099


Bullion trading account holders, please email to:

Please send all required documents to: Bullion HK Limited
Suite 2501, Sino Plaza, 255-257 Gloucester Road,
Causeway Bay, Hong Kong
ATTN: Client Services Department
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